Corporate Traveler Launches ‘SME Travel Disruption Guide,’ a Playbook for Proactively Managing Business Travel Disruption

New York, NY (September 10, 2026) – Corporate Traveler, a leading business travel company serving small and mid-size enterprises (SMEs), today announced the release of its SME Travel Disruption Guide, a resource designed to equip organizations with the tools and strategies needed to build resilient, adaptable travel programs that can seamlessly navigate disruption.

The guide brings together expert insights from executives at the forefront of business travel, spanning the travel management, airline, hotel and car rental sectors—including leaders from Corporate Traveler’s parent company, Flight Centre Travel Group, as well as American Airlines, Hilton, and Enterprise Mobility. Among the contributors are Charlene Leiss, President of Flight Centre Travel Group Americas, and John Morhous, Chief Experience Officer of Flight Centre Travel Group, whose perspectives offer a comprehensive view of how disruption impacts the broader business travel ecosystem and the importance of having strategies in place to effectively navigate it.

As the guide highlights, disruption is increasingly prevalent for today’s traveler, underscoring the unpredictability of business travel. Nearly 1 in 4 trips change after booking, whether due to a schedule or meeting change, shifting priorities at home, or unforeseen circumstances. These situations can then be compounded by external factors, including weather and geopolitical uncertainty, making disruption an increasingly common part of the business travel experience. In 2025 alone, Corporate Traveler managed approximately 9,000 trip disruptions for U.S.-based customers, saving them nearly 17,000 hours in the process.

“Given the nature of business travel, having a strong partner to support those changes is paramount,” said Leiss. “Add in everything happening in the world, from winter blizzards to summer storms and outages to the occasional delay, and having a strong program becomes essential.”

Throughout the guide, Corporate Traveler examines the real-world, often hidden costs of disruption that extend beyond just the financial impact—from lost productivity when a traveler is stranded overnight, to increased duty of care responsibilities when a traveler ends up somewhere unexpected, to added administrative work that wasn’t initially budgeted for. As a trip gets closer to departure, rebooking fees can also increase, adding a direct financial consequence to an already disruptive situation.

To help build a reliable disruption plan, the guide outlines several key strategies to incorporate into your travel program.

• Book Early – Corporate Traveler recommends booking at least 14 days in advance to secure better pricing and availability, while giving travelers more options if plans shift.
• Leverage Strategic Partners – A strong TMC can help organizations unlock more value from their travel program, from maximizing loyalty benefits and negotiated perks to providing policy guidance and dedicated travel consultants — turning disruption from a moment of panic into a more seamless experience.
• Adopt Proactive Technology – By strategically leveraging AI and data, companies can identify which travelers are most likely to be impacted and take action before disruption occurs — including predicting missed connections before they happen so travelers can be rebooked proactively rather than left stranded at the gate.

“A lot of the most impactful AI isn’t flashy,” said Morhous. “It’s the work happening behind the scenes to deliver higher-quality answers faster, automate manual tasks, and give our consultants more time to focus on serving customers instead of processing invoices and other administrative work. That’s where we’re investing because it creates real value for both our people and our customers.”

For more information or to download the SME Travel Disruption Guide, please visit here.

About Corporate Traveler

Corporate Traveler is the flagship SME corporate travel division of Flight Centre Travel Group, operating in six global markets.

Established in 1993 as Flight Centre Travel Group’s first corporate brand, the multi-award-winning business travel management solutions provider offers its personalized service, expert tailored advice, dedicated travel consultants, and advanced booking technology to more than 16,000 business customers globally.

Offering an all-in-one innovative booking platform with the support of a personal travel consultant, Corporate Traveler makes travel simpler, faster, and easier for businesses.

With a wide range of solutions available, Corporate Traveler can cater for simple requirements through to the most complex SME business travel management needs.

For more information, or to book a business consultation, visit https://www.corporatetraveler.us