Booking Terms and Conditions
The following terms and conditions apply to your travel booking (“Terms”):
Travel Agent: Flight Centre Travel Group (USA) Inc dba Corporate Traveler (or any of its affiliated entities) (Corporate Traveler) acts as a travel agent only. We sell various travel related products on behalf of numerous transport and accommodation service providers, including, but not limited to airlines, coach, rail and cruise line operators and hotels (Travel Service Providers). Corporate Traveler does not own, operate, manage or control these independent suppliers of services and Travel Service Providers. Corporate Traveler is not liable for the acts or omissions of such Travel Service Providers. Corporate Traveler’s obligations to you are to make travel bookings on your behalf and to arrange relevant contracts between you and the Travel Service Providers. We have no responsibility for these services, nor do we have the authority to make any warranty or representation regarding their standards. Fulfilment of a request cannot be guaranteed. All bookings are subject to the terms and conditions and limitations of liability imposed by these Travel Service Providers some of which exclude liability in respect of death, personal injury, delay and loss or damage to baggage. You agree that your sole legal recourse is against the specific Travel Service Provider and not Corporate Traveler, or its affiliates, parent company, shareholders, directors, officers, employees, agents or contractors. Conditions can change rapidly in a country at any time. It is your responsibility to check the USA Government Travel advisories for your intended destination at https://travel.state.gov/content/travel.html.
Passport and Visas: All individuals departing from the United States of America must be in possession of a valid passport. Please check that your passport is valid for 6 months or longer than your intended travel time. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports and visas, which meet the requirements of immigration and other government authorities at every destination. Although we may assist you providing some information on visa requirements at your destination, you are ultimately responsible for confirming with the United States Department of State or representative government agency of the country to which you are traveling to confirm the requirements for visas and/or other requirements for admission to your destination. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility.
REAL ID: Beginning May 3rd, 2023, if you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. If you are not sure whether your ID complies, please check with our local state department of motor vehicles or visit https://www.tsa.gov/real-id.
Taxes and Baggage Fees: Baggage allowance and restrictions will apply on all airlines. These will vary, and you should contact the airline you are travelling for the specific restrictions. Some airlines may charge fees for checked baggage. Please note that additional airport fees and government taxes may not be included in your ticket prices, these are collected at destination. You are solely responsible for any such fees.
Fees: You acknowledge that Corporate Traveler is providing services to an entity, company and/or organization and such organization is permitting you to use the services of Corporate Traveler for your individual travel needs. Such organization and Corporate Traveler have agreed to certain service fees, whether online or offline for the provision of services by Corporate Traveler which will be included in any invoice provided by Corporate Traveler related to your booking. In addition to these service fees, the organization and/or traveler agree that Corporate Traveler may charge additional fees including without limitation, cancellation, change, exchange, mileage, after hours, and/or visa processing service fees.
Prices quoted by Corporate Traveler over the phone or on its website are subject to change and will not be confirmed until booking is accepted by Corporate Traveler and an invoice sent to you. Prices are subject to increase prior to the time you make full payment. Prices are not subject to increase after you make full payment, except for changes you may make or charges resulting from increases in government-imposed taxes or fees. By agreeing to these Terms, you expressly acknowledge your acceptance of the service fees and these conditions (i.e. increases before full payment and increases attributable to government-imposed taxes or fees after full payment will be your responsibility) applicable to your purchase. If, after your booking has been confirmed, you wish to vary your booking, Corporate Traveler will endeavor to satisfy your requirements provided that written notification is received. Corporate Traveler always tries to maximize the savings on airfares it sells on behalf of airlines and provide savings to you. Should we locate a better airfare we will advise you of any material changes to such airfare terms and conditions if applicable. If you have purchased a refundable fare and Corporate Traveler has been able to find a lower non-refundable fare, we shall advise you of any material changes to the terms and conditions of the fare. If you wish to purchase the lower fare, Corporate Traveler will guarantee the change in the terms and conditions of the fare, including without limitation should you seek a refund on the non-refundable fare.
Cancellation: Any amendment or any changes to a reservation (date change, rerouting) constitutes a cancellation and may be liable for additional fee charged by Corporate Traveler and/or the Travel Services Provider. Should you wish to cancel a booking, you must do so in writing. A cancellation will take effect from the date that the written notice is received at our office. In all cases, where your booking involves a special fee or charges levied by an airline, hotel operator or any other Travel Services Provider, you will be responsible for all cancellation charges levied by the airline, hotel operator or Travel Service Providers. Whether the cancellation is initiated by you or the provider, cancellations incur charges imposed by the Travel Services Provider which can be up to 100% of the total fare purchased. Please note that airline/wholesaler refunds can take up to twelve (12) weeks and not all taxes are refundable. Airline tickets are non-refundable once travel has commenced. Where we incur any liability for a cancellation fee or charge for any booking which you cancel, you agree to indemnify us for the amount of that fee or charged.
Payment: Corporate Traveler has either permitted the traveler and/or the company to pay for the services by credit card or on credit in accordance with the terms provided by Corporate Traveler in writing. The company and/or the traveler agree to pay for the amount set out in an invoice in accordance with such terms. The traveler acknowledges that by making the payment for the booking that the travelers has accepted the price quoted by Corporate Traveler. The traveler will not seek a refund, or a credit card charge back on the services once a payment has been received in full for the services.
Credit Card Transactions: If for any reason, any Travel Service Provider is unable to provide the services for which you have contracted, your remedy lies against the Travel Service Provider, and not against Corporate Traveler. In the event that payment has been made to Corporate Traveler by credit card, you agree that you will not seek to charge back your payment to Corporate Traveler. If the credit card information is passed through to the travel services provider and you seek to charge back your payment from the provider, you agree to indemnify Corporate Traveler against this chargeback from the provider, including without limitation any air debit memos charged to Corporate Traveler. If Corporate Traveler incurs any expenses, including but not limited to attorneys’ fees, to recover any payments charged back by your credit card company, you agree that you will be liable for these reimburse Corporate Traveler for such expenses. If the credit card is declined, you guarantee that you will settle any amounts owing to Corporate Traveler immediately by money order or payment in cash.
Refunds: If you have an unused ticket or supplier refund, and depending on the fares terms and conditions, if you do not apply such unused ticket or supplier refund to your travel within a 364-day period (depending on the fares terms and conditions) then such unused ticket or supplier refund will expire on the 365th day.
Travel Protection: For your protection, we recommend that you purchase trip cancellation and travel accident protection. However, you agree to look solely to the insurer, and not to Corporate Traveler, its affiliates, parent company, shareholders, officers, directors, agents, employees or contractors with respect to any policy of insurance purchased or offered thru Corporate Traveler or its website. No representation or description of the protection made by Corporate Traveler to you, constitutes a binding assurance or promise about the protection, and you agree not to rely upon any such representation. Corporate Traveler is not an insurance company and has no responsibility for the submission, payment or adjustment of any insurance claims. Any claims that may fall under the relevant travel protection policy must be submitted directly to the insurance company identified in the policy.
Liability: Corporate Traveler does accept any liability of whatever nature, whether in contract, tort, or otherwise, for the acts, omissions or default, whether negligent or willful act or failure to act or otherwise of any Travel Service Provider or of any third party. In addition and without limitation, Corporate Traveler is not responsible for and need not make reimbursement or refund for, any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services whether resulting from, but not limited to, acts of God or force majeure, illness, disease, pandemic, quarantine, acts of war or civil unrest, insurrection or revolt, embargoes, blockades, boycotts, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, weather conditions, sanitary conditions, lack of medical care, mechanical or other failure of airplanes or other means of transportation, any failure of any transportation mechanism to arrive or depart on time, or any other matter not within Corporate Traveler’s direct control. Also, be advised that certain foreign facilities such as air-conditioning systems in public places, hotels and motor coaches may not be up to U.S. standards. If due to weather, flight schedules or other uncontrollable factors you are required to spend additional night(s), you will be responsible for your own hotel, transfers and meal costs. Baggage is entirely at owner’s risk. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. To the extent permitted by law, you specifically agree that Corporate Traveler is not liable for any consequential damage, or punitive, statutory, multiple, exemplary or other form of damage not measured by actual damage.
Health and Special Requirements: It is your responsibility to ensure you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. Please advise your consultant of any special requirements you may have, for example, special meals, medical requirements and so on. Corporate Traveler is not responsible for providing you with this information. Travel carriers and local authorities at travel destinations may require specific testing prior to boarding and/or upon arrival at your destination, including, but not limited to, a temperature check, negative test results, information relating to vaccination status as a result of the COVID-19 pandemic. You may be denied entry onto your carrier and/or entry upon arrival at your destination or be required to self-quarantine at your destination and upon your return to the United States. You must comply with local government regulations. Additional costs are your responsibility. Check with the Centers for Disease Control and Prevention for current information prior to and during your travel at www.cdc.gov.
Privacy Notice: Corporate Traveler is committed to protecting the privacy and confidentiality of your personal information (which includes without limitation, information we may collect such as your name, address, phone number, e-mail address, credit card details and any further information you volunteer to us). We agree to handle your personal information in accordance with our Privacy Notice, which you agree may be updated from time to time in our sole discretion and which is available online at https://www.corporatetraveler.us/en-us/privacy. If you think that any personal information, we hold about you is inaccurate, please contact us Privacy@am.flightcentre.com and following authentication, we will take reasonable steps to ensure that it is corrected.
ELECTRONIC SIGNATURE: You may acknowledge and agree to these Terms: (i) electronically including by accepting such Terms on Corporate Traveler’s website and/or by e-mail; (ii) by your payment of the invoice and/or your use of the services provided by Corporate Traveler or any other Travel Services Provider related to your booking. All such means will be deemed sufficient to bind the parties to these Terms.
Governing Law: The construction, validity and performance of these Terms and any disputes between the parties shall be governed by and construed according to the laws of the State of New York, without giving effect to its conflicts of law principles, and any federal laws applicable therein. Both parties submit to the exclusive jurisdiction of the courts of the State of New York with respect to any legal proceedings relating to these Terms.
These Terms were last updated August 2021.