98% client retention – businesses stay with us because we deliver
Where your travel partner is failing you (and how we fix it)
We’ve collected research, reviews, and customer feedback to find out why businesses are choosing Corporate Traveler over our competitors. The feedback below was collected to gain a better understanding of where other travel management companies fall short, and what triggers businesses to seek a solution that prioritizes human support, backed by intuitive technology.
TMC | Where they lose | Real customer feedback |
Amex GBT/Egencia | Deprioritizes SMEs, automated service vs. personalized service, outdated tech | "When I call during the workday, I usually hear a message that no one is available to help, and that I should leave a voicemail message. Not even possible to get a human to talk to." |
AMTRAV | Limited global reach, slow support, high fees | "Dislikes I have about Amtrav is that I sometimes can find the the same trips on other websites for the same cost when I was under the impression that AmTrav helps us book at discounted pricing. Sometimes AmTrav does not always share the best legs for air travel as they do not include all airlines in their travel." |
CTM | Poor relationship management, lack of 24/7 support, slow responses | "Our rep is always MIA and doesn't respond or help. Might be lucky to get help after several follow-up emails." |
TravelPerk | Clunky interface, slow ticketing process, poor customer support | "The support was heinous. The interaction with our CS rep clearly showed that our business was not valued." |
Navan | Lack of transparency on prices and points. Minor issues become difficult to resolve. | "Poor customer support, the platform is full of unexplained errors when trying to purchase flights, and does not have all fares - only the more expensive ones conveniently." |
Why customers made the switch to Corporate Traveler
Service that actually serves you
- 24/7 support that’s actually available – No call centers, just a real in-house agent dedicated to your business.
- Personalized, not robotic – We tailor our service to your business needs, instead of forcing you into a one-size-fits-all model.
- Experienced travel experts – Our agents have an 8+ year tenure on average, meaning they know just how to tackle any request.
Relationships that keep business moving
- We know you and your business – Your dedicated travel consultant understands your travel needs inside and out and knows what’s best for you and your team.
- Real human support – No tech loops, no ticketing black holes—just expert help when you need it.
- Support for your success – Our Customer Success experts share insights and tips with you to keep your budget working for you.
Technology that simplifies your day
- Automated and customized tech – Get a platform that works the way you need it to, without unnecessary complexity.
- Book within minutes – No frustrating user interface, just fast and intuitive booking.
- Travel policy integration, reporting, safety alerts, and data storage – All your information safely in one place, for full visibility.
Global solutions without the guesswork
- Extensive travel inventory – Flights, hotels, and more—all in one seamless experience.
- Global booking support – Wherever in the world your business travels, we’ve got your back, anytime.
- Support with remote destinations – Our team helps you navigate to even the hardest-to-reach locations.
Savings without the sacrifice
- Corporate contracts and negotiated rates – Exclusive deals to maximize your travel budget.
- Smart optimizations – Unused tickets, fare adjustments, and route savings that add up.
- Complete travel reporting – Full transparency, no hidden fees, just better control over your spend.
The numbers don’t lie
17k
Customers globally
$19m
Saved for USA clients
98%
Retention rate
800+
Dedicated agents
5sec
Live chat response time
Why our customers stay—in their own words
Our customers enjoy our service so much, they share their experiences and recommend us to their friends.
See for yourself: Why they switched
