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We unpack: a world-leading technology platform experiencing hyper-growth and the high-touch support required for all travelers, with frequent last-minute changes.

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Bristol-based Icon Films, behind high-end factual series for Animal Planet and National Geographic, films in challenging locations worldwide, having visited 52 countries in just five years. Their crews travel with 10 to 23 large pieces of equipment, creating significant excess baggage costs. Our specialist team negotiated prices and weight conditions with airlines, pre-booked where possible, and ensured battery regulations were met. For their River Monsters series, we secured special rates with Air China for both international and internal flights, saving thousands in equipment transportation costs.
Audioboom, working with 4,000 podcasters and broadcasters including major names, needed quick turnaround travel with heavy recording equipment, which was often last minute between London, New York, Melbourne, and Mumbai. Our Stage and Screen team provided 24/7 assistance, entertainment airfares with discounted or free excess baggage, and emergency support. When a traveler had a family emergency upon landing in New York, our out-of-hours team booked him on the next flight home in just 20 minutes at 3am.