ZVRS is a fast-growing business that makes video technology for deaf and hard of-hearing people. The company also employs a significant number of similarly affected workers. In December 2017, the acquisition of leading U.S. video relay services provider prompted ZVRS to change its TMC. The company had previously struggled with a lack of email support, especially outside normal business hours, which led to several complaints being received, especially from deaf travelers.
Artificial Intelligence is a game-changer for deaf and hearing-impaired travelers. Read up on how Sam was able to change the game and follow through with a solution.