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Will COVID-19 solve Travel Leakage?

Travel program leakage is the bane of any travel program manager the world over. Before COVID-19 hit, businesses were seeing money and productivity hours march out the door as employees chose to book outside of the travel policy and expense claim back at a later date. But now COVID-19 has all together paused business travel, we find ourselves in a unique position where we are able to hit the reset button on booking behavior.