PRESS RELEASE

Flight Centre Travel Group's Annual General Meeting 2025

November 12, 2025 - Flight Centre Travel Group (FCTG) is hosting its Annual General Meeting (Wednesday, 12 Nov 2025). It has announced that FY26 is off to a positive start, with first-quarter results and preliminary October trading data confirming momentum across both corporate and leisure segments.

Corporate is strong, with FCM Travel securing a pipeline of account wins totalling almost AUD$400 million, Asia returning to modest profitability, and the business globally delivering further productivity gains. First-quarter total transaction value (TTV) increased by nearly seven per cent.

Leisure TTV is also growing at a healthy rate. Still, the temporary travel pattern shifts that emerged late last year continue to impact year-on-year profit comparisons, which is in line with our expectations. We are, however, starting to see signs of recovery, which is a positive signal ahead of our peak second-half trading periods.

For the full year, FCTG is targeting an underlying profit before tax of AUD$305 million–AUD$340 million, a 5.5%–17.6% uplift on FY25.

Comments by Charlene Leiss, President of the Americas, Flight Centre Travel Group:

“We’ve seen strong growth on the corporate side of the business in the Americas at the start of FY26. Our flagship business travel divisions, Corporate Traveler and FCM Travel, continue to strengthen their market position, win new business, and expand their presence regionally.

“Despite ongoing economic volatility and geopolitical tensions, both divisions have shown exceptional resilience and adaptability. Our ability to pivot and provide real-time support in an increasingly complex travel environment has been integral to helping companies navigate uncertainty and turn their business travel programs into catalysts for sustainable growth.

“During disruptions like the current US Federal Government shutdown and flight reductions, having a trusted travel management company spearheaded by people and tech has never been more crucial. Our corporate brands are not just booking services – they're essential risk management partners always providing real-time support and strategic guidance.

“In the small-to-medium-sized enterprise (SME) sector — one of the fastest-growing segments in the U.S. travel industry — Corporate Traveler has accelerated its expansion across the Americas. By focusing on specialist SME sectors, we’ve achieved strategic account wins across key industries, including life sciences, finance, technology, sports, and entertainment.

“Adoption of our Melon platform has also grown significantly, helping us enhance the customer experience, optimize efficiency, and ensure we remain at the forefront of digital innovation in the business travel space.

“FCM Travel continues to distinguish itself as the true alternative in the corporate travel market by seamlessly blending innovation with human expertise – an approach that has led to several new global business wins. Through deepened investments in FCM Meetings & Events and FCM Consulting, the company’s comprehensive suite of services continues to set it apart.

“This year also saw the relaunch of Sam, our AI-powered virtual travel assistant, which has transformed the traveler experience by delivering more personalized, efficient, and seamless solutions. FCM’s customer-led AI strategy continues to drive rapid innovation, with new features and enhancements rolled out in direct response to client feedback.

“As NDC becomes the new standard in airline retailing, we remain steadfast in our commitment to delivering value to our clients and partners. Our proactive embrace of NDC ensures we still meet changing customer needs by delivering content faster, more effectively, and at scale.

“As the corporate travel industry continues to evolve, we’ll explore new technology-driven initiatives, including a range of AI-focused innovations, designed to transform the customer experience and strengthen our competitive position in the marketplace.

“We’re poised for even more success in the year ahead – one defined by innovation, growth, and meaningful impact across the business.”

Comments by Chris Galanty, Global Corporate CEO, Flight Centre Travel Group:

“As global business travel continues to face challenges, from airline disruptions to geopolitical tensions, including the USA government shutdown, FCTG’s corporate brands FCM Travel and Corporate Traveler demonstrate the vital nature of expert travel management for businesses.

“Having a trusted travel management company spearheaded by people and tech has never been more crucial. Our corporate brands are not just booking services – they're essential risk management partners always providing real-time support and strategic guidance.

“Our customers have benefited from immediate assistance during disruptions, with dedicated consultants proactively managing itinerary changes and providing duty-of-care services that have proven invaluable.

“Corporate Traveler thrives with its dedicated consultant model, particularly resonating with small and medium enterprises seeking personalized service alongside technological efficiency.

“The brand's Northern Hemisphere Melon platform continues to gain adoption as businesses recognize the value of blending high-tech solutions with high-touch service, reflected in strong customer satisfaction metrics and improved retention rates.

“FCM Travel continues to strengthen its position serving larger organizations with complex travel needs, expanding its client base by securing significant new accounts throughout the year.

“The business is leveraging its proprietary technology suite to deliver customized solutions to sophisticated travel programs, while making substantial progress with New Distribution Capability implementation.

“We’re at the forefront of implementing artificial intelligence tech that enhances service delivery while improving operational efficiency. AI now intelligently routes inbound requests to the appropriate consultants, improving response times and saving thousands of consultant hours.

"Business travel remains essential to prosperity, even in uncertain times. Our role is to ensure that when our customers' people need to travel – whether to close deals, grow relationships, or drive innovation – they can with confidence knowing they have expert support at every stage."

Read the full ASX announcement

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