Already a client? For faster support, please contact your dedicated team directly using one of the methods below.
Urgent
For urgent support or requests outside of business hours, utilize our chat service through Melon, email us at ctah@corporatetraveler.us, or call our 24/7 emergency line (the phone number is located on your itinerary).
Non-Urgent
For non-urgent (traveling in 48 hours or more) support, please either book your travel through Melon or Concur (if enabled for your company), or contact your dedicated Travel Consultant during business hours (Mon-Fri 8:00am-6:00pm).
FAQs from Corporate Traveler customers
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Who should I reach out to if I need assistance with an existing booking?
Your dedicated Travel Manager is your go-to contact for any booking-related questions or support. Their contact details are available in the email signature of any correspondence from us. If your account uses a booking platform like Melon or Concur, you can also find their information on your personalized login page. For Melon users, the platform offers access to booking tools and reporting features, allowing you to review or modify your itineraries with ease. To access your Melon account, log in here.
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What is the best way to contact support for after-hours or emergency travel assistance?
Our 24/7 support team is available around the clock for urgent travel needs. Simply call the same phone number as your dedicated Travel Manager. You can also reach out to our around-the-clock support team via email at CTAH@corporatetraveler.us. If you are set up on our Melon platform, you also have access to our app’s chat feature. If you have a Melon account, you can log in here.
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Who do I contact for billing or invoice-related questions?
For billing and invoicing support, please contact your Travel Manager to assist with any questions.
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How can I report a technical issue or problem with the Corporate Traveler platform?
If you’re a Melon user, you can contact our Melon chat team directly within the platform for 24/7 support. They’re ready to assist you with any technical issues at any time.
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What is the best way to provide feedback or escalate an issue with Corporate Traveler?
We value your feedback! For any concerns or to escalate an issue, please connect with your Travel Manager or fill out the contact us form on this page.