Both leisure and business travelers are reportedly having a more pleasurable and positive air travel experience all around per a study done by Airlines for America (A4A). This increased level of customer satisfaction can be attributed to airlines’ improved efforts on in-flight dining options, technology, and amenities offered.
Passengers’ responses reflected they were most impressed with the check in process, followed by ease of shopping and booking flights; boarding the aircraft, punctuality of departure and arrival times; baggage arrival wait times, and getting through security. With the introduction of expedited screening processes, a once anxiety-inducing experience is now painless in the eyes of travelers.
When choosing to fly both business and leisure travelers prioritized cost as their number one priority, and were most satisfied with the overall process of checking in and booking flights.
Airlines are determined to give their passengers the best flight experience. Of the fliers polled that submitted a complaint, 81% reported that the airline addressed the issue and were satisfied with the outcome. Flying is becoming more accessible, with the results showing adults between 18 and 34 years old and earning between 50k-99k a year were among the most satisfied with their airline experience (90% and 87%). In addition, 83% said they plan to take as many or more trips in 2017.
Airlines are constantly innovating the travel experience, At ITB Berlin, the world’s largest tourism trade fair, Qatar Airways made headlines with the launch of their exclusive Q-Suite. Chief Executive Akbar Al Baker stated the airline was “raising the bar for business travel” and promoting it as “the future of premium travel!”
Qatar has always had a reputation for high quality and providing business class amenities that surpass first class on their competitors. The Q-Suite certainly delivers on that promise! Some standout features are hand-stitched, Italian leather seats with privacy panels that stow away, allowing an industry first-ever double bed in business class. The Q-Suite follows Delta Airlines’ announcement of their new Delta One Suite, which Tim Mapes, Delta’s Chief Marketing Officer, says “is meant to be as close to a private jet experience and is driven by our customers, who were telling us that they wanted more privacy.” The airlines are listening to passenger’s needs more than ever and have dedicated their resources to making the experience the best they can.
Last year we looked at Delta Air Lines, who stepped up their game with gourmet food. In a recent focus group, Delta Air Lines shared several meals and asked customers which tasted the best. The catch…they were all the same dish! What made them different was the way in which they were presented, for example, trays, style of plates and silverware. Focus group conclusions: The food that looked the best also tasted the best. As a result, Delta Air Lines will now be adding new china and Alessi silverware in their premium classes.
“Delta has invested in the reliability of our airline to a huge degree. It is now food’s time to occupy the #1 position. It’s very strategic and based on a lot of research and testing.” – Lisa Bauer, Vice President for Onboard Services (Delta Air Lines)
At Corporate Traveler, our Travel Managers are dedicated to making your experience even more enjoyable by tailoring it to your specific needs and making the experience hassle-free. All signs point to another satisfied traveler in 2017!
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